Not a separate tool bolted onto your support stack. A unified helpdesk where your AI agent and your team work the same conversations, with full visibility into both.
WhatsApp, Instagram DM, email, SMS, and web chat — every conversation lands in one dashboard, not five separate tabs.
If a customer comes back within 72 hours, the conversation continues with full context instead of starting a new ticket.
Agent, manager, and admin roles with separate permissions, plus a full audit trail on every action taken.
While a human types, the AI suggests a reply built from that specific conversation — not a generic canned macro.
The agent always discloses it's AI. When it hands off to a human, it happens in the same chat window — no restart, no lost context.
The agent works within whatever limits your team sets. The moment a chat needs to go further, it hands off — automatically.
Build custom automation rules and macros yourself — no developer required.
Approve refunds and manage subscription changes directly from the conversation, executed straight in your store.
Customers search and find answers themselves, without ever opening a ticket.
Satisfaction scores and performance breakdowns, broken down per agent — human or AI.
A live read on exactly what percentage of conversations the agent resolves entirely on its own.
Watch how a live conversation moves between AI and a human agent in the same window.