❯wrennon-agent-builder
live build
Not a chatbot you configure with a prompt box. An agent we build with your team, trained on your products, your orders, and how your store actually runs.
Each capability is scoped to your real systems — nothing here is hypothetical.
Every conversation is logged and reviewable from a dashboard — but it's not read-only. You see exactly what the agent said and why, step in and override any reply in real time, adjust its rules and tone whenever you want, and shape exactly how it handles edge cases. Full control stays with your team, always.
We map how shoppers actually move through your store, then shape the agent around that — not a generic support-ticket flow.
Shopify, WooCommerce, Magento, a fully custom-built website — we connect to almost any platform your store runs on, reading and writing inside the systems your team already uses daily.
Tone, terminology, escalation rules — set once during onboarding, applied consistently across every single conversation.
Products, variants, pricing, stock levels — the agent learns from your real catalog and order history, not a generic knowledge base.
We retrain on real conversation logs, not assumptions — so the agent keeps getting sharper the longer it's live.
Web chat, WhatsApp, Instagram DMs, email — the same trained agent, with the same context and memory, wherever your customers actually reach out. No separate bot per channel, and no conversation that resets when someone switches from chat to WhatsApp mid-thread.
Grouped by what it actually does — not a feature-name word-salad.
Every answer is pulled from your actual product and policy docs. No match in your data means it hands off to a human — it doesn't improvise an answer.
Calls a tool, reads the result, decides the next step — instead of guessing an answer in one pattern-matched shot.
Reads frustration in real time and routes the conversation to a human automatically — before it turns into a bad review.
Customers write in their own language. Your dashboard shows English, and replies go back out translated automatically.
Voice notes get auto-transcribed the moment they land, so nothing gets missed because no one had time to listen.
Send a damaged-item photo or a screenshot and the agent reads what's actually in it before replying.
Long threads get auto-summarized the moment they're handed to a human, so agents never start from zero.
Customers search and find answers themselves, without ever opening a ticket.
While a human types, the agent suggests a reply built from that specific conversation — not a generic macro.
The agent always discloses it's AI. When it hands off to a human, it happens in the same chat window — no restart.
If a customer comes back within 72 hours, the conversation continues with full context instead of starting over.
WhatsApp, Instagram DM, email, and SMS — all in one dashboard, alongside web chat.
Approve refunds and manage subscription changes directly from the conversation, executed straight in your store.
Build custom automation rules and macros yourself — no developer required.
Agent, manager, and admin roles with separate permissions, plus a full audit trail on every admin action.
A live read on exactly what percentage of tickets the agent resolves entirely on its own.
See how much revenue traces back to AI conversations — not just how many tickets got closed.
Track sentiment across every conversation over time, so you catch a souring pattern before it turns into a wave of bad reviews.
See exactly when chat volume spikes by hour and day, so staffing and escalation coverage line up with real demand.
Satisfaction scores and full performance breakdowns per agent — human or AI — so you know exactly who (or what) is resolving conversations well, and where coaching or retraining is actually needed.
Usage-based AI pricing can climb unpredictably as your ticket volume grows. Wrennon runs on one flat monthly rate, agreed upfront — you know your cost before you start.
Most chatbot tools start with a prompt box. We start by syncing your product and order data.
Tell us your platform. We'll show you what an agent trained on your catalog looks like before you commit to anything.