The AI Agent scales with your chat volume, however much that grows. The Helpdesk — your team's shared inbox — comes with every plan, with unlimited tickets, never priced per seat.
Billed annually
Billed annually
Billed annually
Billed annually
For stores running past 5,000 chats a month, needing enterprise-grade infrastructure, security & support — priced to your real usage.
Implementation is free here too, same as every plan above.
Contact for pricingFor businesses whose workflows don't fit any standard tier — built entirely from scratch around your exact catalog, policies & process, not picked off a shelf.
The only plan with a one-time implementation fee, since it's the only one we build from scratch — see how it's scoped.
Contact for pricingIf a customer messages again within 72 hours of a resolved chat, it reopens the same conversation — no new ticket, full history intact.
Your agent never clocks out — shoppers get answers at 3am the same as 3pm.
Auto-detects the shopper's language and replies in kind, no extra setup needed.
Your agent always sees current stock and order status — never stale data, never a guessing game.
Tracking updates, delivery ETAs, and order lookups — handled without a human touching a ticket.
Your agent reaches out on abandoned carts directly in chat, not just another marketing email.
Your store's data is handled with strict access controls at every step — see our full security practices.
See what shoppers ask, where the agent struggles, and what's driving resolutions — not vanity charts.
Web chat, WhatsApp, Instagram DMs — the same trained agent, wherever your shoppers already are.
Your agent works within whatever boundaries you set — the moment a chat needs to go further, it hands off to your team, automatically.
| Feature | Starter | Growth | Scale | Advance | Enterprise | Custom |
|---|---|---|---|---|---|---|
| Core | ||||||
| Helpdesk tickets | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Automated chats | 500 | 1,000 | 2,200 | 5,000 | Custom | Custom |
| Team seats | Up to 5 | Up to 10 | Unlimited | Unlimited | Unlimited | Unlimited |
| Overage rate | $0.75/chat | $0.75/chat | $0.75/chat | $0.75/chat | Custom | Custom |
| AI Agent | ||||||
| AI Agent on/off toggle | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Sentiment analysis & escalation | — | ✓ | ✓ | ✓ | ✓ | ✓ |
| Custom AI brand persona training | — | — | — | ✓ | ✓ | ✓ |
| Custom LLM fine-tuning | — | — | — | — | — | ✓ |
| Fully custom-engineered agent | — | — | — | — | — | ✓ |
| Automation & Reporting | ||||||
| Advanced analytics & reporting | — | ✓ | ✓ | ✓ | ✓ | ✓ |
| API & webhook access | — | ✓ | ✓ | ✓ | ✓ | ✓ |
| Custom workflows | — | — | ✓ | ✓ | ✓ | ✓ |
| Automated QA & CSAT scorecards | — | — | ✓ | ✓ | ✓ | ✓ |
| Support & Onboarding | ||||||
| Implementation fee | Free | Free | Free | Free | Free | $3,000–$75,000 |
| Dedicated 1:1 implementation | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Dedicated account manager | — | — | ✓ | ✓ | ✓ | ✓ |
| White-glove onboarding & free migration | — | — | — | ✓ | ✓ | ✓ |
| Named delivery engineer, audit to go-live | — | — | — | — | — | ✓ |
| 24/7 dedicated pod & quarterly reviews | — | — | — | — | ✓ | ✓ |
| Enterprise & Security | ||||||
| Multi-store / multi-brand support | — | — | — | ✓ | ✓ | ✓ |
| On-prem / VPC deployment | — | — | — | — | ✓ | ✓ |
| SSO / SAML & audit logs | — | — | — | — | ✓ | ✓ |
| Custom contractual SLA | — | — | — | — | ✓ | ✓ |
A chat counts once per conversation, no matter how many messages it takes to resolve. Conversations handled entirely by a human through the Helpdesk don't count against your AI Agent limit.
Your agent keeps working — going over doesn't shut anything off. Extra chats are billed at a flat $0.75 per chat on every plan, and we'll email you at 80% and 100% of your monthly allotment.
Yes, on annual plans. Any chats you don't use in a month carry into the next one automatically, and the full balance resets at your yearly renewal.
Yes. Ticket volume through the Helpdesk isn't metered or priced per seat — it's included at every tier, from Starter through Custom.
Starter includes up to 5 seats and Growth up to 10. Scale, Advance, Enterprise, and Custom all include unlimited team seats.
Plan changes are self-serve. Upgrades apply immediately with prorated billing; downgrades and cancellations take effect at the end of your current billing cycle, and your data is retained for 90 days in case you come back.
Yes. The AI Agent can be switched on or off at any time from your dashboard settings — your team can run the Helpdesk on its own whenever you want.
Not on Starter, Growth, Scale, Advance, or Enterprise — implementation and onboarding are free on all five, regardless of billing cycle. The one exception is the Custom plan, which is built entirely from scratch around your business and carries a one-time, scoped implementation fee. See how that fee is calculated.
Starter through Enterprise are ready to deploy on your store as-is, so onboarding you doesn't take any bespoke engineering work. The Custom plan is different — it's built from scratch around workflows a standard tier doesn't cover, which is real scoped work, billed once, upfront.
Share your platform and catalog size — we'll come back with a quote that actually reflects the work involved.