What we access
To train and run your agent, Wrennon connects to your store's product catalog, order and fulfillment data, and return/shipping policies. For live conversations, we also process the messages shoppers send to the agent and, where relevant, their contact identifier (email or phone number) so the agent — and a human, when needed — can respond.
Read-first, write-limited
By default, integrations are read-access: the agent looks up catalog and order information but doesn't modify your store. Any write action — issuing store credit, updating an order note, applying a discount — is scoped explicitly during setup, and only to the actions your team approves.
Where your data lives
Conversation logs and synced catalog/order data are stored with our infrastructure providers and encrypted in transit (TLS) between your store, our systems, and the messaging channels your agent runs on (web chat, WhatsApp). We don't sell or share your store data with third parties for advertising or any purpose outside operating your agent.
Data retention
We retain synced catalog data only as long as your agent is active, refreshing it on a schedule so stale data doesn't linger. Conversation logs are kept long enough to support review, retraining, and dispute resolution, and can be deleted on request — see our Privacy Policy for the full policy.
Sub-processors
Running Wrennon involves a small set of infrastructure providers: our hosting provider (Vercel), our contact-form delivery service (Formspree), and the messaging platforms your agent is deployed on (such as the WhatsApp Business Platform), plus your own ecommerce platform (Shopify, WooCommerce, Magento, or your custom API). Each processes data under its own security and privacy terms.
Where we are today
Wrennon is an early-stage company. We follow standard security practices — encrypted connections, scoped access, and least-privilege integrations — but we do not yet hold formal certifications like SOC 2 or ISO 27001. If a compliance certification is a hard requirement for your business, tell us on a call — we're happy to talk through what we do have in place and our roadmap.
Questions
If you have a specific security or data-handling question — including from your own security or legal team — email hello@wrennon.com and we'll respond directly.