Starter, Growth, Scale, Advance, and Enterprise all come ready to deploy — implementation is free on every one of them. This page covers the one exception: the Custom plan, audited, scoped in writing, and delivered by a named team.
One-time investment for the Custom plan, billed separately from your monthly subscription. Fixed after a website & workflow audit — never guessed upfront, never billed by the hour.
Every other plan — Starter through Enterprise — includes implementation free. This fee is Custom-only.
of active monitoring after go-live — we watch performance closely and tune the agent before small issues become patterns.
free, starting right after implementation — you run the agent live before your plan billing kicks in.
Most vendors in this category can demo a chatbot in an afternoon. Here's what separates a five-minute install from what the Custom plan actually builds.
SKU count, variant depth, and how clean your product data already is going in.
A single Shopify connection is a different job than Shopify, Klaviyo, Recharge, and Zendesk wired together.
Custom handoff rules, brand-voice training, and how many distinct conversation flows the agent needs to run.
Historical orders, tickets, or macros we need to import so the agent launches already trained.
This isn't an open-ended engagement billed by the hour. Here's the model your procurement, finance, and security teams will recognize.
Your quote is a number, not an hourly rate with no ceiling. What's scoped in the proposal is what's billed — nothing added mid-build.
One person owns your build from audit to go-live, and stays on through your monitoring window — not a rotating support queue.
Every deliverable from the audit is documented before work begins, so there's nothing to renegotiate once the build is underway.
Your audit covers how your data is stored, accessed, and secured before a line of integration is built — see our security practices.
Commerce platforms, messaging channels, CRM, helpdesk, returns — Shopify to Klaviyo to Zendesk and beyond. Exactly which ones matter for your build is confirmed during your audit.
Every platform Wrennon connects to, and how each connection actually works.
The range exists because businesses vary. The fee doesn't stay vague — an audit of your actual setup sets it in writing, not a placeholder that grows later.
We go through your storefront, catalog structure, current tools and integrations, and how your team handles support today — live conversations, macros, handoff rules, all of it. This is a real audit of your setup, not a sales conversation, and it's what determines your exact fee.
You get a scoped quote tied line-for-line to what the audit found — a single fixed number inside the range, backed by a written agreement your team can take to procurement.
Work begins once the scope's signed off: catalog ingestion, integration setup, workflow configuration, and testing — reviewed against agreed success criteria before any real customer reaches the agent.
Regardless of where you land in the range, every implementation includes the same core scope of work:
No. This fee is specific to the Custom plan. Every other plan, Enterprise included, comes with implementation and onboarding at no extra cost — see pricing for those tiers.
Fixed-price. The audit sets a single number inside the $3,000–$75,000 range, confirmed in writing before any build work starts. There's no hourly meter running and no time-and-materials surprise on the final invoice.
A named delivery engineer owns your build from the audit through go-live, and stays engaged through your 90–180 day monitoring window. You're not routed through a general support queue.
We scope conservatively during the audit specifically to avoid this. If requirements genuinely change once work is underway, that's a written change order — reviewed and agreed before it affects your price or timeline, never billed retroactively.
Yes. Scoped proposals, written agreements, and standard invoicing are how we work by default — tell us what your procurement or legal team needs (SOW format, NDA, PO number) and we'll work within it.
The implementation fee is one-time and yours regardless — it isn't refunded or clawed back if you cancel later or change plans afterward.
Tell us about your catalog, stack, and team — we'll come back with a written, fixed-price proposal built around the actual work involved, not a guess.